This policy explains how DLCityShop Pvt. Ltd. (trading as "Qwik Now") delivers what you order on our website and app. Delivery estimates, fees and the delivery address are always shown before you pay.
1. Two ways we deliver
- Minutes delivery (hyperlocal): in the parts of Chhindwara our stores and partner shops cover, a Qwik Now rider brings the order from the nearest open shop, typically in 15–45 minutes. The app shows the live estimate ("~27 min") for your pincode or location and labels each product Delivered today when it qualifies.
- Courier delivery: for other pincodes in India, and for items not stocked near you, orders are packed at our warehouse and shipped through our courier partners. Typical timelines after dispatch: 2–4 days in Madhya Pradesh and nearby states, 3–5 days to metro cities, up to 7–10 days for remote pincodes. Packing takes about a working day first (orders after the afternoon cut-off, or on a warehouse holiday, are packed on the next working day), so a courier order never arrives the next day. Products and checkout show the expected arrival dates for your pincode, for example Mon 28 – Wed 30 Sep.
We deliver only within India. Serviceability is checked from your pincode or GPS location when you set your delivery location and again at checkout.
2. Delivery hours
Minutes delivery runs during the store hours shown in the app; when a shop is closed you can still browse and the app tells you when ordering opens again. Courier orders are packed every day except public holidays and are dispatched within 1–2 working days of payment.
3. Delivery fees
- Orders of ₹899 or more: free delivery.
- Orders of ₹399 to ₹898: half the delivery fee (₹15 instead of ₹29).
- Orders below ₹399: the standard delivery fee of ₹29.
- A few bulky or far-delivery products carry their own delivery surcharge; it is shown on the product page and on the bill.
- Qwik Elite members may get free delivery as a membership benefit; see the membership page for what is included.
Small per-order charges — a handling fee, a platform fee, a small-cart fee on very small baskets, a late-night fee for deliveries between 11 PM and 6 AM, and a weather surcharge during heavy rain — are itemised in Bill details before you pay. The cart tells you how much more to add for half-price or free delivery.
Choosing Express at checkout asks the shop to hand your order over inside a much shorter window, and adds an express fee when the store charges one. The exact amount is shown beside the option and again in Bill details before you pay; where no express fee is set, Express costs nothing extra. Express is offered only when a shop near you is open and has everything in your basket.
4. Address, contact and instructions
- Please pin your exact location or enter a full address with a landmark; the rider uses it to find you.
- Keep the phone number on the order reachable — the rider calls if they cannot find the door.
- Address changes are possible only while the order shows Order placed. After packing starts, contact us and we will do our best, but a new order may be needed.
5. Proof of delivery and open-box check
Every minutes-delivery hand-over is confirmed with an OTP from the app and a photo taken by the rider. You can open the bag and check the items with the rider before confirming; anything you refuse is returned on the spot and refunded (see the Returns, Refunds & Cancellations policy).
6. If you cannot be reached
- The rider will wait a few minutes and call you. If delivery is impossible, the order returns to the store.
- Prepaid orders that come back are refunded minus the delivery fee; fresh and frozen items that cannot be resold are not refunded.
- Courier partners attempt delivery up to three times before returning the parcel to us.
7. Cash on Delivery
Cash on Delivery is available on most minutes-delivery orders and on courier orders where the pincode is serviceable; a few products (fragile or high-value) are prepaid only. Please keep change ready or pay the rider by UPI. We may limit COD for addresses with repeated refused or undelivered orders.
8. Tobacco products
We do not sell or deliver tobacco products online — cigarettes, bidi, cigars, rolling and hookah needs, or paan masala — by minutes delivery, courier or store pickup. A partner shop may sell them in person at its counter. See the Terms.
9. Tracking
Track a minutes-delivery order live on the map from Account → Orders → Track; you will see the rider's position and updated ETA. Courier orders show the courier name, AWB number and tracking link once dispatched.
10. Contact
Delivery questions: orders@palmultistore.com or the WhatsApp button in the app, with your order number.