Frequently Asked Questions

Set your delivery location (pincode or GPS), add items to the cart with the + button, and tap Proceed to checkout. Sign in with your phone number or Google, confirm the address, and pay by UPI, card, netbanking, wallet or Cash on Delivery.

UPI, credit and debit cards, netbanking and wallets through Razorpay, plus Cash on Delivery on most orders. Pay the rider in cash or by UPI at the door.

Yes. Online payments run through Razorpay over HTTPS. We never see or store your card number, UPI PIN or netbanking password.

Cancel for free while the order shows Order placed from Account → Orders. Once the store starts packing (within a minute or two for minutes delivery) it cannot be cancelled, but you can refuse any item at the door and it is refunded. See the cancellation policy.

In the parts of Chhindwara we cover, a Qwik Now rider delivers from the nearest open shop, usually in 15–45 minutes; the app shows a live estimate for your location. Other pincodes in India get courier delivery in 2–7 days. Details in the Delivery Policy.

Delivery is free above the basket value shown in the app, half price above a lower value, and a standard fee below that; the cart tells you how much more to add. Small handling and platform fees, a small-cart fee and a late-night fee are itemised in Bill details before you pay. Current amounts are on the Delivery Policy page.

We deliver anywhere in India by courier; minutes delivery is only where our stores and partner shops are. We do not ship internationally.

Open Account → Orders → Track to see the rider on the map with a live ETA. Courier orders show the courier name, AWB number and a tracking link once dispatched.

The rider confirms the hand-over with your OTP and takes a photo. You can open the bag and check every item first; anything wrong or damaged can be refused on the spot and is refunded automatically.

No. Tobacco products (cigarettes, bidi, cigars, rolling and hookah needs, paan masala) are not sold on our website or app, so we do not deliver them or offer them for store pickup. A partner shop may sell them to you in person at its counter, where the shop checks your age. We never sell e-cigarettes or vapes. See the tobacco section of our Terms.

Groceries are everyday essentials, so returns are for problems, not change of mind: report damaged, spoiled, expired, wrong or missing fresh and food items within 24 hours, other packaged items within 48 hours, and electronics defects within 7 days. Sealed, unopened packaged items can be returned within 7 days. Full rules in the Returns, Refunds & Cancellations policy.

Open Account → Orders, tap the order and the item, choose Request return, pick a reason and add up to six photos. We usually review it the same day.

Online payments are refunded to the same method within 5–7 working days of approval. Cash on Delivery orders are refunded as Qwik coins immediately on approval, or to your bank account within 7 working days if you prefer.

For minutes-delivery orders a rider collects it from your address, usually the same or next day, at no charge for damaged, wrong or expired items. For spoiled food we may ask you to dispose of it instead; the refund is not affected.

Coins are rewards you earn on orders and can redeem at checkout. They have no cash value, cannot be transferred, expire after the period shown in your account, and are reversed if the order is refunded.

Enter the code in Savings corner on the cart page or at checkout. Each coupon has its own conditions such as a minimum basket or first-order only, and one coupon applies per order.

Bonus coins on every order and delivery benefits while the membership is active. Plans and prices are on the membership page.

You can browse and fill your cart without one. To check out you sign in with your phone number (OTP) or Google so we can send order updates and let you track the rider.

Email privacy@palmultistore.com from your registered email or phone. We delete your personal data within a reasonable time, except records we must keep by law, such as invoices.

Qwik Now is operated by DLCityShop Pvt. Ltd., Chhindwara, Madhya Pradesh. Orders are fulfilled from our own stores at Bhawada and near Anand Hospital, our warehouse, and local partner shops.

Yes. Write to business@palmultistore.com with the product list and quantities.

Use the WhatsApp button in the app, visit our Contact page, or email support@palmultistore.com. A real person replies, usually within one business day.